Frequently Asked Questions
General
Why you should buy from Tes Accessories ?
All the products featured on this website are meticulously sourced from various manufacturers and rigorously tested over extended periods by our dedicated employees & Agents. Our selection process ensures that only items with outstanding reviews and high customer satisfaction are included. We also prioritize affordability when selecting these products. With the vast array of Tesla accessories available online, it can be challenging to determine which ones are truly worth your investment. That's why we've dedicated countless hours, days, and even months to research and test these products, allowing you to spend more time enjoying your Tesla. We are confident that you will be delighted with any purchase you make at tesaccessories.com.au & tesaccessoriess.com
What currency are the prices do I see in the site?
You will see the local currency based on your location when you access the website
What domain do I see in the site?
You can email us directly at support@tesaccessories.com.au, use our Virtual Assistant by clicking "Chat with us," or visit our Contact Us page at https://tesaccessoriess.com/pages/contact-us. We will respond to your inquiry as soon as possible.
What are the discounts I get ?
On your first order, you will receive a 10% discount on the total amount. Additional discount details are frequently updated on our homepage. Visit our store to see the latest offers.
List of Accessories
Payments
What payment methods do you accept?
We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.
Do you offer cash on delivery?
We currently do not offer cash on delivery when you purchase online.
Returns
What is the return policy?
- Conditions for Returns:
- Items must be UNUSED and in a new, resalable condition to qualify for a full refund. See the specific unused conditions below.
- All returned items must include an RMA # (Return Material Authorization Number). To initiate a return, please email us at support@tesaccessories.com.au for the RMA #.
- Unused Conditions:
- To be eligible for a full refund, goods must be UNUSED and in excellent resalable condition.
- Before installing any products, we recommend watching our installation videos to ensure familiarity with the process.
- Certain items, such as vinyl wrap decals, screen protectors, and carbon fiber spoilers, are non-returnable once the installation tape or 3M liner is removed.
- Verify your satisfaction with the product and your comfort with the installation process before removing any adhesive liners.
- It is advised to place the item in its intended installation location to confirm your approval of the product and to ensure a proper fit.
- Shipping Costs/Fees:
- Additional costs incurred from a 'Refused' or 'Return to Sender' delivery will be deducted from the refund total.
- International Orders:
- Customers returning orders from abroad are responsible for their country's import taxes and fees.
- We do not cover any Customs or Duty charges.
- Expenses from any 'Refused' or 'Return to Sender' shipments will be deducted from the refund total.
- Return Time Limit:
- Returns are not accepted until 14 days post-delivery.
- A return request must be made within 14 days of receipt.
- Items must be kept in perfect condition, unused, with labels and original packaging intact.
- Once our supplier confirms that the returned items meet the refund conditions, a full refund will be issued.
- Refunds are processed promptly and returned to the original billing method used for the purchase
How long does the refund take?
Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
How do I make changes to an order I’ve already placed?
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
Can I Exchange my Order?
We apologize for any inconvenience caused, but we are currently unable to accommodate item exchanges. However, you may place a new order either before or after receiving a refund, as the processes for returns and new orders are handled independently
Shipping
What do I do if I never received my order?
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps
What do I do if I received a defective order?
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.
When will my order shipped?
All orders placed between Monday and Saturday before 7:00 PM AST will be shipped within 1-3 business days. Due to varying geographical locations, there may occasionally be a slight delay in processing. We greatly appreciate your patience
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-14 days
Why is my order not being delivered in the time estimated?
Please be aware that most carriers do not operate on national holidays and are not liable for delays caused by weather conditions or natural disasters. Your order confirmation will include tracking number. Please note that accurate tracking information will be available only one business day before the anticipated delivery date. You can track your order on our website or using our Vertual assistant
Why my order shipped in multiple packages?
Certain countries impose value limits on international shipments. If your order exceeds your country's limit, it may be divided into multiple shipments, each with its own tracking number. Additionally, your packages might be shipped from different warehouses based on stock availability.
How do I know that my order has been shipped?
Once your order has been dispatched, we will send you an email containing your tracking number along with a link to monitor its status online
How to track my order ?
You may track your order at 17track.net or use our Order Tracking page. Alternatively, if you require assistance, please contact our service team via emailsupport@tesaccessories.com.au, and we will provide you with a status update
How can i cancel my Order?
You may cancel your order provided it has not yet been shipped. Please contact us atsupport@tesaccessories.com.au, and we will proceed with the cancellation and issue a full refund
How do I return a faulty product?
Should a product purchased online arrive faulty, please contact our customer service team for assistance.
I have received only one item from my order, despite purchasing multiple products. Could you please provide an update on the status of the remaining items?
While we stock products that are shipped from within the AUS, US, we also source items from various manufacturers, including those based overseas. Consequently, if your order includes multiple items, they may arrive on different dates due to being shipped separately from different locations. Whenever feasible, we endeavor to consolidate items from the same order into a single shipment.
My Order Seems To Be Lost, What Can I Do?
In the rare event that shipments are lost (occurring in less than 1% of cases), we take preventive measures by utilizing robust packaging, bar-coded labels, and address verification for both US and international addresses. Please note that all AUSPOST shipments are not insured due to the high cost relative to the value of the contents. We request that customers allow a full month to pass before requesting replacements for lost items.
For items that are lost or damaged, you must contact us within 5 days of receiving the delivery notification to request a replacement. We will initiate a claim with the delivery service to investigate the shipment. Please be advised that we cannot replace missing or damaged shipments after 5 days from the notification date. As part of the claim process, you are required to provide comprehensive photographic evidence of the damage, including photos of all packaging and wrapping. A video recording may also be necessary to support your claim. If your claim is denied, we are unable to provide free replacements. Therefore, we encourage you to provide as much detailed information as possible to assist us in effectively advocating for your case and securing the product you are entitled to
